How can we help?

Find answers to common questions or get in touch with our support team.

Email supportsupport@varzek.app
Response timeWithin 24 hours
Support hours24 / 7

Frequently asked questions

Getting started

How do I create an account?

Open VARZEK and tap “Get started”. Sign up with your email and password, then follow the onboarding to set up your profile and training preferences.

Is VARZEK free to use?

You can create an account and use the core features for free. Some advanced features may require a subscription.

How do I install the app?

Native iOS and Android apps are coming soon. In the meantime you can install VARZEK as a web app from your browser — see the Get the App page for steps.

Training & logging

How do I log a workout?

Just tell your coach in chat — “logged 3 sets of bench at 80kg” — or start a session and track sets, reps and weight in the log screen.

How do I track meals?

Describe a meal in chat or add it from the Meals screen. You can even attach a photo and VARZEK will estimate the calories and macros.

Can I use kilograms and pounds?

Yes. Set your preferred weight unit in Profile & Settings and everything displays in that unit.

AI coach

What can the AI coach do?

It can build and adjust plans, log your workouts, meals, sleep and water, answer training questions, analyze meal photos, and summarize your progress.

Can I use VARZEK in Arabic?

Yes. Switch between English and Arabic anytime from the language toggle — the whole app, including your coach, adapts with full right-to-left support.

Account & data

How do I update my profile?

Go to Profile & Settings to update your display name, units, language, theme and notification preferences.

Who can see my data?

Only you. All your data is protected with row-level security and scoped to your account.

How do I delete my account?

Email us at support@varzek.app from your account address and we'll permanently delete your account and associated data.

Technical issues

I'm not receiving reminders

Make sure notifications are enabled for VARZEK in your device and browser settings, and that reminders are turned on in Profile & Settings.

I can't sign in

Confirm you're using the correct email, and use “forgot password” to reset it. If problems continue, contact support.

My data isn't showing up

Check your internet connection and refresh the page. If it persists, sign out and back in, then contact support if needed.

Troubleshooting guide

  • Refresh the page or restart the app.
  • Check your internet connection.
  • Make sure you're on the latest version.
  • Sign out and sign back in.
  • Confirm your device date and time are correct.
  • Still stuck? Contact support with details.

Still need help?

Can't find what you're looking for? Our team is here for you.

Bug reports

Email us and include your device and browser info.

Feature requests

We'd love to hear your ideas.

Email support

App information

Platform
Web app (iOS & Android coming soon)
Languages
English & Arabic